FAQs

Frequently Asked Questions (FAQs)

Payment Methods

Q: What payment methods are accepted?
A: We accept the following payment methods:

• Credit or debit cards (Visa, MasterCard, American Express)

Placing an Order

Q: How do I place an order?
A: To place an order, please follow these steps:

1. Browse our website and add your desired items to the cart.
2. Proceed to checkout, entering your shipping and payment information.
3. Review your order details and click "Place Order" to complete the purchase.

Order Modifications

Q: Can I cancel or modify my order after it has been placed?
A: To request order modifications, please contact our customer service team as soon as possible. While we strive for prompt processing, changes may not be possible once the order has been shipped.

Order Tracking

Q: How can I track my order?
A: After your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number on the carrier's website to track the progress of your package.

International Shipping

Q: Do you offer international shipping?
A: Yes, we offer international shipping. Shipping costs and availability vary by destination. You will be able to view shipping options and costs for your location during the checkout process.

Return Policy

Q: What is your return policy?
A: For details on returns and exchanges, please refer to our Refund Policy. Generally, we accept returns and exchanges within 7 days for unused items in their original condition. Customized items may not be returnable unless they are damaged or defective.

Initiating Returns or Exchanges

Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer service team with your order details. They will assist you through the process.

Refund Timeframe

Q: What is the timeframe for receiving a refund?
A: Once we receive your returned item, we will inspect and process the refund within 1-10 business days. The time it takes for the refund to appear in your account may vary depending on your financial institution.

Sizing/Product Assistance

Q: Can I receive assistance with sizing or product information?
A: Certainly! For any inquiries regarding sizing or product details, please contact our customer service team. We are here to assist you.

Contacting Customer Service

Q: How can I get in touch with your customer service team?
A: You can contact our customer service team via email at [email protected]. We aim to respond promptly and provide you with excellent service.